Events: Phone package can not drop Unicom rose accused of "King terms"
| Event Details:
L can not only drop my course who call the shots
Changchun, Jilin City, Miss Fan usually like to use the mobile Internet stocks and chat. August 2010, Miss Fan bought a 3g phone, she 联通营业厅 learned, 3g card, you can choose packages, the package is divided into 66 yuan, 96 yuan, 126 yuan, 156 yuan, 188 yuan of five, she chose 66 yuan per month the package, the monthly 200 minutes of domestic calls and the flow of 60m, is enough of their own.
Unexpectedly, Changchun, China Unicom at the end of 2010 has introduced a 46 yuan for 3g package, the package, and Miss Fan, compared to 66 yuan package, bringing change to basic local phone calls, but also more than 20 minutes, Internet traffic less than the original package 20M, but the 40m traffic is also more than enough for Miss Fan.
Miss Fan 10010 call customer service to China Unicom to change course, did not expect the other side said, "I can not change, the package can only be increased by not declining."
Unicom flyer describes only the type of package, price, service, and no increase in package rates can not drop the words. Unicom's 3g network in the client agreement, there is a: When the party is pretty Unicom number is provided, the Party that is, consumers can not reduce the standard tariff packages.
The customer service told Miss Fan, Liang number her number is not just an ordinary number, but the increase is not only decline.
Miss Fan looked all over China Unicom website, did not see this one never goes down the text provides no Unicom also provides customer service language requirements.
February 17, 2010, Miss Fan had come to the 3g service packages for the operating room, the staff told Miss Fan again, her package is not going down, they have not seen the documents, but received oral notice system implementation can not reduction of tariff packages, to know more details only to find their leadership.
From the duty manager to call center staff that the provisions of increases instead of falling a file, but an internal document, no need for customers to see. Unicom have internal documents, the package is only 46 yuan for new network users, Miss Fan as an old user can not change.
Miss Fan said that China Unicom's flyer and web sites are not marked to 46 yuan package only for new users, the staff to explain that China Unicom to develop new packages, just announced standard tariff to attract new users, as to whether the old user change, is the company's internal processes, the old users do not have a right to know, all the provisions of the final interpretation in Unicom.
Leaflets, network protocols, Unicom website Unicom customer, 联通营业厅, Miss Fan confirmation of a great circle course did not see the text increases instead of falling requirements. However, Miss Fan'd figured out that she is able to change course is Unicom's internal processes, no need of external publicity in accordance with the internal processes, as China Unicom and old customers, she can not choose more expensive packages.
Message number portability after the disappearance of competing
December 2010, Tianjin Zhang for work to plan for a China Unicom's mobile phone number, just launched in Tianjin this time number portability business, Sally can move with the original 138 number, as users of China Unicom , without changing phone numbers, cell phones do not update, he quickly for the number portability.
A few days later, Zhang found that much less his message, some sites are not received, banks, companies and other institutions SMS auto-reply service, and your family and friends can receive text messages sent and received between .
Xiao Zhang a telephone call to China Unicom customer service, customer service that may be technical reasons.
SMS not received courier services, bank deposit and withdrawal can not receive text messages, as well as more difficult all! Originally, Xiao Zhang in Taobao and Alipay registered mobile phone number is 138, this, every business is an online shop transactions through the payment of Polaris, before the completion of each transaction, there is a short message to the, can now receive text messages no, and Zhang are very worried.
This is after their own number portability trouble, why have these problems? Zhang called the China Unicom's customer service calls. Staff said that because the three parties did not do the database, the system defaults to other operators, so the next may not receive text messages.
The original number portability, when Zhang called customer service on the phone, Unicom filed a number of customer service and do not take the initiative to do not receive text messages.
Is there any tips Unicom subscribers who switch consumers will have some message not received after it? Reporter logged the official website of China Unicom, did not find relevant tips.
Reporter went to the Nanjing Road, Heping District, Tianjin, a Chinese 联通营业厅, the staff told reporters that can receive text messages, and in fact, number portability, the point of the message can be received from the bank, Web services such as SMS is not received.
Reporter went the way of Tianjin Wang Chuanchang a 联通营业厅 V and found no place of business in the hall after the number portability will result in some messages not receive tips.
Lion in Bridge Street, Hebei District, Tianjin, China Unicom, 67 grove operating room, lying on a counter for number portability in the Tips, but the tips did not inform consumers to switch to other networks, some short information can not receive.
Office building sales in Tianjin Unicom, the reporter found, placed on the counter where a text description of the contents of a reminder for users who switch, after switch to other networks can not receive from banks, websites, SMS SP industry, because banks, websites, SP fails to the Ministry of Industry asked to do, "third-party database" update, the staff explained that the Mobile and China Unicom's not the same access point, because there is no changing, it is not recognized. Solve this problem needs to be moved, China Unicom and third-party consultation, update the system, when the system is currently out do not know.
Xiao Zhang is the mobile users to switch networks to China Unicom, have encountered some problems can not receive text messages, Unicom users to move, will have a similar situation? Office in Tianjin Mobile Communications business, the staff gives a positive answer.
Up to now, Zhang from mobile number portability can not be transferred to China Unicom received from the bank after the encounter, the site messaging problem, still unresolved, however, the business will continue, how to do it, Sally had bought a mobile phones, specifically re-configure the mobile number.
Zhang individuals in their own courier company, Taobao, Alipay, the bank registration information, are bound in a new mobile phone number, so that he can receive service messages can be his own company account number or the former 138 This number has not changed, in order to audit, Zhang Youyi had to account 400, 200 yuan per year cost of service charges, launched a paid online banking.
(Editor: Jiang Tao) |
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